Order Processing Time
We strive to ship orders within two business days of receipt. If delivery time is critical for you, please put a note in our "order notes" section and we will strive to accommodate you!
Payment Methods and Processing
- Visa, MasterCard, Discover. An authorization for a credit card transaction is run immediately when you hit Confirm Order. This this means that the automated shopping cart payment processer checks to make sure the card information is valid and that sufficient funds are available. Some credit card companies reserve the funds in anticipation of a charge. The funds are captured (or collected) later when we process your order. For in-stock goods, this typically happens within 2 business days.
- PayPal. All orders using PayPal as payment method deduct the funds from your account as soon as you hit Confirm Order. This is a feature of PayPal and not something we can adjust for preorders and backorders. If you prefer not to be charged immediately please use one of the credit cards listed above.
- American Express. Our website cannot accept American Express. Our sales team would be happy to help you place your order via email or phone! Contact them at firstname.lastname@example.org for further information!
Backorders and Preorders
We provide backorder and preorder capability on our website for your convenience, subject to the following terms and conditions:
- Items that are listed but are classified as either preorder or backorder are not available for purchase until inventory becomes available. They cannot be added to the shopping cart.
- Backorder lead time estimates are approximate and based on the most current information we have available. Please note that these estimates are subject to change.
- Preorder item photos, descriptions, etc. are subject to change without notice.
Shipping Methods and Combining Orders
The following shipping methods are available from our website:
- USA Priority Mail (delivery confirmation, $8 per order)
- USA Express Mail (tracked, $25 per order)
- USA FedEx Standard Overnight (tracked, $45 per order)**
- International EMS (tracked, $60 per order)
- International USPS Global Priority mail (not tracked, $35 per order)
- International Airmail (not tracked, $15 per order)
- Canada Airmail (not tracked, $8 per order)
** Same day shipping is not currently available. We will do our best to ship orders requesting FedEx service within 1-2 business days.
US Export Policies
We export our products only under the following terms:
- Your end use of the purchased items is for recreational use with RC models, and that the items will not be used in weapons or military purposes, or for other uses contrary to US export law.
- You will not forward the items to an end-user with intentions other than those described above.
- You will not forward the items to one of the countries listed below.
We ship to most international locations. We currently do not ship to:
Afghanistan, Belarus, Ivory Coast, Congo, Cuba, Iran, Iraq, Libya, Myanmar/Burma, N. Korea, Liberia, Sudan, Syria, Yemen, or Zimbabwe.
We cannot declare items for less than their actual value on customs forms. In accordance with US law, we must declare your package as merchandise and note the price that you paid as the value.
Eagle Tree offers shipping options worldwide that provide tracking or delivery confirmation. Eagle Tree is NOT responsible for packages that are shipped using non-tracked service, such as Airmail or Global Priority.
Also, note that once the carrier indicates that the package is delivered, Eagle Tree is no longer responsible for the package, providing that we did not make a mistake in transcribing your shipping address.
Our packages are shipped without signature confirmation, as the vast majority of our customers prefer this method. If you wish to have signature confirmation, please place a note in the "order notes" section indicating this. There may be an additional charge for signature confirmation for some shipping methods, such as Priority Mail.
CALIFORNIA PROPOSITION 65 WARNING
Eagle Tree products may contain chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm.
Taxes and Duties
Washington State, USA residents will be charged approximately 7.5% sales tax.
Eagle Tree is not responsible for any VAT, other taxes or duties that your country may charge you when you receive the package.