Terms and Conditions - Please Read Carefully (updated 12/14/2020)
Eagle Tree has announced it will be closing. Warranty service and support are no longer available.
US Export Policies
For our non-US customers, by accepting the terms and conditions, you certify that:
a) your end use of the purchased items is for recreational, civil or educational activities, and that the items will not be used in weapons, for military purposes, or for other uses contrary to US export law.
b) you will not forward the items to an end-user with intentions other than those described above.
c) you will not forward the items to Afghanistan, Belarus, Ivory Coast, Congo, Cuba, Iran, Iraq, Libya, Myanmar/Burma, N. Korea, Liberia, Sudan, Syria, or Zimbabwe.
d) you understand that we cannot declare items for less than their actual value on customs forms, or alter invoices to hide the contents of our shipments.
Order Processing Time
We strive to ship orders within approximately two business days of receipt, unless you have been told otherwise. If delivery time is critical for you, please put a note in our "order notes" section and we will strive to accomodate you!
Please note that in the face of the COVID-19 Global Pandemic that there may be some delays in our ability to recieve and process your order. We are doing our best to stay safe and comply with government guidelines while simultaneouly working hard to meet your needs. We apologize for any delays and thank you for your patience!
Charges are processed as follows:
- PayPal. All orders using PayPal as payment method deduct the funds from your account as soon as you hit Confirm Order. This is a feature of PayPal and not something we can adjust for preorders and backorders. If you prefer not to be charged immediately please use one of the credit cards listed below
- Visa, MasterCard, Discover. An authorization for a credit card transaction is run immediately when you hit Confirm Order. This this means that the automated shopping cart payment processer checks to make sure the card information is valid and that sufficient funds are available. Some credit card companies reserve the funds in anticipation of a charge. The funds are captured (or collected) later when we process your order, unless you have been told otherwise. This typically happens within 2 business days.
Eagle Tree offers shipping options worldwide that provide tracking or delivery confirmation.
Eagle Tree is NOT responsible for packages that are shipped using non-tracked service, such as Airmail or Global Priority.
Also, note that once the carrier indicates that the package is delivered, Eagle Tree is no longer responsible for the package, providing that we did not make a mistake in transcribing your shipping address.
Our packages are shipped without signature confirmation, as the vast majority of our customers prefer this method. If you wish to have signature confirmation, please place a note in the "order notes" section indicating this. There may be an additional charge for signature confirmation for some shipping methods, such as Priority Mail.
CALIFORNIA PROPOSITION 65 WARNING
Eagle Tree products may contain chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm.
If for any reason you are unhappy with your purchase we offer a hassle free 7 day return/exchange policy for new, resalable items purchased directly from Eagle Tree Systems. Note that this policy applies only to retail (not wholesale or volume discounted) purchases.
Taxes and Duties
Washington State, USA residents will be charged approximately 9% sales tax.
Eagle Tree is not responsible for any VAT, other taxes or duties that your country may charge you when you receive the package.