Eagle Tree Systems, LLC is the sole owner of the information collected on EagleTreeSystems.com. We have the highest respect for your privacy, and do not collect or share any personal information except as outlined below.
Collection of Information:
We request information from you on our order form. We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.
Information we do not collect:
When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us. Note that your IP address may be automatically logged by our web server.
How we use email:
After you place an order on our site, you will receive an email confirmation. We may also use your email to contact you about your order, or to send you service bulletins about our products, or to send you promotional materials.
If you contact us via email or open a web ticket with us, we will use your email address to respond to your query.
If you agree to receive emails from us, we will add you to our mailing list, and send you information about new products, rebates, and other promotional announcement emails.
If you wish to be removed from our mailing list at any time, just let us know, or use the Remove link included in all of our announcement mailings.
We do not share email addresses with third parties, except as needed to fulfil your order, to answer your questions, or to send out Eagle Tree announcement emails to our subscribers.
We take every precaution to protect our users’ information. When users submit sensitive information via this web site, their information is protected.
When our online order form asks users to enter sensitive information (such as credit card number), that information is protected with SSL encryption. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer and Netscape Navigator becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
POLICY ON ACCURACY OF CONTENT IN OUR WEBSITE, MANUALS, DATASHEETS, PRESS RELEASES, EMAIL CORRESPONDENCE, AND OTHER EAGLE TREE INFORMATION
All information provided is, to the best of our knowledge, correct at the time of creation/publication. All information provided is subject to change without notice, due to correction of errors, omissions, product enhancements or other product changes, or other reasons.
Also, as a convenience to our customers, we offer links to 3rd party websites. Eagle Tree is not responsible for such content, as it is out of our control.
POLICY ON LANGUAGE TRANSLATION
As a convenience to Eagle Tree customers, we link to a third party web translation service (Google Translator) to translate our website and other materials from English to other languages. We are not responsible for any translation errors that may occur. Use of this translation service is at your own risk.
ORDERING AND SHIPPING POLICIES
Click here for order shipping policy, preorder, and backorder policy information
PROPRIETARY RIGHTS OF COMMUNICATIONS
We want to continue to improve our products, and appreciate your feedback! Note that Eagle Tree does not offer or provide any compensation for bug reports, feature requests, or product ideas. Eagle Tree has no obligation to keep your submission secret, or to refrain from using the idea, unless we have a prior written agreement to the contrary. We expect idea submitters to seek and rely wholly upon their patent rights, as defined by the claims of an issued patent, just as our company is required to do in order to protect its own rights.
If you submit a product idea to us, you:
(1) warrant that you are the owner of the idea being offered and are legally free to make a disclosure and to convey patent rights to the idea being offered for disclosure;
(2) disclose your idea on a NONCONFIDENTIAL BASIS and agree that there is to be NO CONFIDENTIAL RELATIONSHIP whatever established in connection with your submission or Eagle Tree's evaluation of the idea; and
(3) RELY WHOLLY ON YOUR PATENT RIGHTS, AS DEFINED BY THE CLAIMS OF AN ISSUED PATENT.
All email and other communications from Eagle Tree and our staff, including (but not limited to) email, email attachments, faxes and telephone messages, are the property of Eagle Tree Systems, LLC, and are subject to all the protections accorded intellectual property, are confidential and are intended solely for the use of the named addressee. If you receive a communication from Eagle Tree in error please contact us at firstname.lastname@example.org.
SUPPORT COMMUNICATION POLICY
Eagle Tree is committed to assisting customers with the highest quality of service.
Any communication you receive from our technical support staff is only a supplement to instructions in the user manual. It is not practical for us to communicate all the information, warnings, etc. included in the manual, and we assume in our communication with you that you have read the manual. Always follow the instructions in the manual unless we tell you otherwise, in writing.
Eagle Tree will not tolerate unprofessional communication such as abusive or threatening language or behavior. Eagle Tree reserves the right to deny support to individuals who communicate in an abusive, threatening, or unprofessional manner.