Contact Information

Our normal business hours for telephone contact are 9AM to 4:30 PM, Monday - Friday, Pacific Time, with an 11:30 AM to 1 PM lunch break.

For Sales related questions, please email us at sales@eagletreesystems.com or call us at 1-425-614-0450.

To place an order directly from us, either order from our website eShop, or call us at 1-425-614-0450. Please have your credit card ready when you call.

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We strive to provide the best technical support in the industry, and promise you a speedy, knowledgable reply to your support question. Please click here for product support information.

Proprietary Rights of Communications

We want to continue to improve our products, and appreciate your feedback! Note that Eagle Tree does not offer or provide any compensation for bug reports, feature requests, or product ideas. Eagle Tree has no obligation to keep your submission secret, or to refrain from using the idea, unless we have a prior written agreement to the contrary.  We expect idea submitters to seek and rely wholly upon their patent rights, as defined by the claims of an issued patent, just as our company is required to do in order to protect its own rights.

If you submit a product idea to us, you:

(1)    warrant that you are the owner of the idea being offered and are legally free to make a disclosure and to convey patent rights to the idea being offered for disclosure;

(2)    disclose your idea on a NONCONFIDENTIAL BASIS and agree that there is to be NO CONFIDENTIAL RELATIONSHIP whatever established in connection with your submission or Eagle Tree's evaluation of the idea; and

(3)    RELY WHOLLY ON YOUR PATENT RIGHTS, AS DEFINED BY THE CLAIMS OF AN ISSUED PATENT.

All email and other communications from Eagle Tree and our staff, including (but not limited to) email, email attachments, faxes and telephone messages, are the property of Eagle Tree Systems, LLC, and are subject to all the protections accorded intellectual property, are confidential and are intended solely for the use of the named addressee. If you receive a communication from Eagle Tree in error please contact us at info@eagletreesystems.com.

Support Communication Policy

Eagle Tree is committed to assisting customers with the highest quality of service.

Any communication you receive from our technical support staff is only a supplement to instructions in the user manual. It is not practical for us to communicate all the information, warnings, etc. included in the manual, and we assume in our communication with you that you have read the manual. Always follow the instructions in the manual unless we tell you otherwise, in writing.

Eagle Tree will not tolerate unprofessional communication such as abusive or threatening language or behavior. Eagle Tree reserves the right to deny support to individuals who communicate in an abusive, threatening, or unprofessional manner.